Resident Services

Call 410-363-2090
Emergencies

• Fire
• No electricity
• No hot water
• No plumbing or water throughout the apartment home
• Water flooding into the apartment
• From October 15 - April 15: Room temperature of at least 65º F. unless the outside temperature is below 0º F, then minimum room temperature shall be 60º F at all times. Temperature is measured 3 feet above the floor and 3 feet from exterior walls.
• No air conditioning in temperatures over 88 degrees*
• Smoke alarms
• Clogged toilet (applies to apartments with one bathroom)
• Sewer stoppage
• Refrigerator not working
• Situations where access to the apartment may be compromised (i.e. broken windows or broken locks)
• Lock Outs ($20 fee, paid directly to service personnel at time of entry)

*Due to high voltage, HVAC units will not be repaired during inclement weather or after dark.